Privacy Policy
Information Collected
Calling the displayed number may provide a phone number, call details and information voluntarily shared about the property or water damage. Basic website usage data may also be collected. Details can include the caller's name, property location and description of affected rooms when voluntarily provided.
How Information Is Used
Information helps respond to service calls, arrange contact with a water restoration provider, maintain operations and assess website performance. The same details can help identify the service sought and keep a record of the conversation.
Service Providers
Call details may be shared with an independent provider for the purpose of discussing the described cleanup work. Technical vendors may process data needed to operate the website and phone service. A provider may use the details to discuss the situation directly with the caller. Information is shared for that limited service purpose.
Cookies and Analytics
The website may use cookies or similar technologies to understand visits and improve site operation. Browser settings can limit cookies. Analytics data may describe a browser, visit time and pages viewed. It is used to understand how the website functions.
Retention
Information is kept for operational, legal and recordkeeping needs, then deleted or deidentified when no longer needed. Retention periods vary with the type of record and applicable obligations. Records that are no longer needed are removed or anonymized where practical.
Security
Reasonable safeguards are used to protect information. No internet transmission or storage method is completely secure. Access to operational data is limited to people and vendors who need it for their tasks.
Contact About Privacy
Call (888) 365-1450 with questions about this policy or personal information associated with a service call. A caller can describe the information concern and provide enough detail for the relevant record to be located.